How we will work with you
It is the respect we have, and the attention and time we invest in the relationships we build with referring vets that will allow us to deliver the quality of care and service we aspire to.
Referring colleagues are a hugely important asset to our business and we simply cannot do our job without them. Which is why, from the start, our intention is always to create strong personal relationships with our vets, based on mutual trust, co-operation and service without ego.
Wherever possible we will be available to discuss a case when you need us to, take the time to understand how you want to be communicated with, and do all we can to ensure you feel actively involved with the care and treatment plan.
Two of our four founding principles at Granta Veterinary Specialists are Clinical Excellence and Client Service; we believe in our own distinctive character and approach, centred on individual care and impeccable standards of service, supported by our commitment to clinical freedom. But this is not about products, techniques or processes; this is about a state of mind, about how we approach every relationship we have in our working lives, the quality of those relationships and the specific benefits that this brings to our clients.
We therefore see it as a privilege to work with colleagues in first opinion practice and to provide you and your clients with a clinical service and professional support when you need it. However, it is more than just being here when you need us; we want to create relationships and professional friendships and build trust so that you will have confidence that we will always strive to do the right thing for your patients and your clients.
Whenever possible, we will be available to discuss a case, to understand how you want to be communicated with, and to do all we can to ensure you feel actively involved with the care and treatment plan for the patients you refer to Granta Veterinary Specialists. You can contact us for advice either via email at hello@grantavets.co.uk or via telephone on 01223 608213 and we will always try to answer you as quickly as we can. If you refer a patient to us, we will endeavour to update you on the initial diagnosis or progress of your patient once we have seen them and then at discharge we will e-mail you a case summary along with a copy of the discharge notes the owner has been given, along with any further relevant clinical information to ensure that you know exactly what has happened.